체인레스토랑 종업원의 조직시민행동과 이직의도와의 관계 및 그 조절변수로서 직무성과에 관한 연구

• 영문명: Examining the Moderating Effect of Job Performance on the Relationship between Organizational Citizenship Behaviors and Turnover Intentions
• 발행기관: 대한관광경영학회
• 저자명: 전재균 이철우
• 간행물 정보: 『관광연구』제15권 제2호, 157~170쪽, 전체 14쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2000.12.30

영문 초록

The objective of the study was to examine the moderating effect of job performance on the relationship between organizational citizenship behaviors (OCBs) and turnover intentions. More specifically, this study focuses on the differential impact of dimensions of OCBs (e.g., sportsmanship, civic virtue, conscientiousness, altruism) on the turnover intentions of low versus high performing restaurant employees. The multiple regression results indicate that OCBs have a greater influence on turnover intentions of low performing employees than for high performing employees; and sportsmanship and conscientiousness are most critical of low performers, while civic virtue is critical for high performers. Many managers may be needleesly devoting resources to their entire employees instead of determining the employees they want to retain. Organization should begin to manage turnover strategically and selectively.

목차

Abstract

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결론 및 시사점

참고문헌

키워드

조직시민행동 이직의도 직무성과