Factors influencing the Intention to Use Self-Service Kiosks in South Korea

• 발행기관: 한국자료분석학회
• 저자명: Davila Dipas Katherine Alessandra Jongki Kim
• 간행물 정보: 『Journal of The Korean Data Analysis Society (JKDAS)』Vol.27 No.2, 347~365쪽, 전체 19쪽
• 주제분류: 자연과학 > 통계학
• 파일형태: PDF
• 발행일자: 2025.04.30

국문 초록

This study investigates the factors influencing the adoption and intention to use self-service kiosks in South Korea, a technologically advanced market. Drawing on the Information Systems Success Model (ISSM), this research examines the roles of system quality, service quality, and information quality in shaping user satisfaction and intention to use. Additionally, the study incorporated absorptive capacity and habit as critical predictors of intention to use. Using Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze survey data from 197 respondents, the findings reveal that system, service, and information quality significantly enhance user satisfaction. However, habit and absorptive capacity are the only significant direct predictors of intention to use, emphasizing the importance of fostering user familiarity and cognitive readiness over system related attributes in self-service technology adoption. The study provided theoretical insights into the adoption of self-service technologies by reaffirming the validity of Information Systems Success Model (ISSM) and expanding it with habit and absorptive capacity to better explain behavioral engagement. From a practical perspective, this study offers recommendations for enhancing user experiences and fostering habit formation in advanced technological markets like South Korea.

목차

1. Introduction

2. Theoretical Background

3. Research Model and Hypotheses

4. Research Methods

5. Research Results

6. Discussion and conclusion

References

키워드

Self-service kiosks restaurant industry technological adoption customer satisfaction information system success model