Six Key Communication Skills for Records and Information Managers

Kenneth Laurence Neal 지음

elsevier 2014년 09월 06일 출간

작품소개

책소개

Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication.addresses communication skills specifically for records and information managers while clarifying how these skills can also benefit professionals in any discipline includes case history examples of how communications skills made a difference in business and/or personal success focuses on written, verbal and presentation skills, where many books emphasize only one of these areas

목차

Introduction: Communication drives success; Effectively communicating is more challenging than ever; The solution: six simple skills; Be brief: how brief?; Guidelines for brevity; It??s not easy being brief; Make your writing more readable; Three best practices for being brief; Be clear: is my proposal full of jargon? The fuzziness of language; A sea of acronyms and jargon; Put clich챕s in the delete folder; Avoid focusing on yourself; Be receptive: am I asking questions and listening? Quality questions get quality answers; The second advantage of questions; The third advantage of questions; Keys to better listening; Be strategic: what am I trying to achieve? Strategic versus expressive communication; The relationship factor; The credibility factor; The connection factor; The core beliefs factor; The personal beliefs factor; Be credible: why should you believe me? Taking the time to understand; Communicate honestly; Tips for being honest and authentic; Knowing your stuff; Being credible is critical; Be persuasive: are you persuaded yet? The experience is the message; Generate an unforgettable experience; Tell stories; The Jobs?? formula; Bringing the six keys to life; Case histories: why should you adopt my business case? The story of "The Principles"; Presenting to the board; Being strategic and persuasive; The story of "the paper chase"; What better way to end the story; Conclusion; My passion for communicating; It stays with you; To be or not to be; Paying tribute

작가정보

저자(글) Kenneth Laurence Neal