Improving Health Care Quality

Mary Ann Shifflet , Cecilia Martinez 지음

Wiley 2020년 05월 27일 출간

작품소개

책소개

Learn how to improve the quality of health care offered by your institution using data you already have Improving Health Care Quality: Case Studies with JMP？ teaches readers how to systematically identify problems, collect and interpret data, and solve issues in the real world. Relying on JMP？ software, the authors walk readers through the process of applying quality improvement techniques to real-life health care problems. The case studies provided in the book vary significantly and provide a wide-ranging view of the application of quality improvement techniques in the health care field. Studies regarding length of stay of diabetes patients to benchmarking the costs of hip replacement all serve to illuminate and explain the underlying concepts of statistical analysis. The authors break each case study down into several sections, including: Background and Task Data and Data Management Analysis Summary Concepts and Tools Exercises and Discussion Questions Each section reinforces the lessons learned in each case study and helps the reader learn to apply statistical data to their own health care quality problems.

목차

Foreword xv Preface xvii Acknowledgments xix Acronyms and Synonyms xxi About the Companion Website xxiii 1 Introduction 1 1.1 Key Concepts 1 1.2 Quality Improvement in Healthcare 1 1.3 Understanding Variability: The Key to QI 2 1.4 Quality Improvement Frameworks 3 1.4.1 Define Measure Analyze Improve Control (DMAIC) 4 1.4.2 Plan Do Check Act (PDCA) 4 1.4.3 Choosing a Framework 5 1.5 Statistical Tools for Quality Improvement 6 1.5.1 Data Visualization 8 1.5.2 Subgrouping Data 8 1.5.3 Control Charts 9 1.5.4 The Importance of Assumptions 10 1.6 Using this Casebook 11 1.7 Summary 12 1.7.1 Exercises 13 1.7.2 Discussion Questions 14 References 14 2 Improving Patient Satisfaction 17 2.1 Key Concepts 17 2.2 DMAIC 17 2.3 PDCA 17 2.4 Background 17 2.5 The Task 18 2.6 The Data: ComplaintData.xlsx and PatientFeedback.jmp 18 2.7 Data Management 19 2.8 Analysis 20 2.8.1 Complaint Data 20 2.8.2 Patient Satisfaction Data 21 2.9 Summary 26 2.9.1 Statistical Insights 26 2.9.2 Implications and Next Steps 27 2.9.3 Summary of Tools and JMP Features 27 2.9.4 Exercises 27 2.9.5 Discussion Questions 28 Reference 29 3 Length of Stay and Readmission for Hospitalized Diabetes Patients 31 3.1 Key Concepts 31 3.2 DMAIC 31 3.3 PDCA 31 3.4 Background 31 3.5 The Task 32 3.6 The Data: HospitalReadmission.jmp 32 3.7 Data Management 32 3.8 Analysis 32 3.9 Summary 39 3.9.1 Statistical Insights 39 3.9.2 Implications and Next Steps 39 3.9.3 Summary of Tools and JMP Features 40 3.9.4 Exercises 40 3.9.5 Discussion Questions 41 4 Identify and Communicate Opportunities for Reducing Hospital Lengt

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저자(글) Mary Ann Shifflet

Mary Ann Shifflet is an Assistant Professor in the Romain College of Business at the University of Southern Indiana in Evansville, Indiana. Dr. Shifflet received her undergraduate degree in Statistics from Oneonta State in New York and Master's Degree and PhD in Statistics from Virginia Tech in Blacksburg, Virginia. Prior to joining USI she worked in industry as a statistical consultant for General Foods, Merck Pharmaceuticals and for Spencer Research. Cecilia Martinez is an Associate Professor of Engineering and Management in the Reh School of Business at Clarkson University. She received her Ph.D. in Engineering Management from Texas Tech University and her M.S. in Manufacturing Systems and B.S. in Industrial Engineering from Monterrey Tech. She has taught courses in Quality Management and Lean Enterprise, Operations and Supply Chain Management and Interdisciplinary Engineering Design. Jane Oppenlander is an Assistant Professor in the Reh School of Business and The Bioethics Program at Clarkson University where she teaches statistics in both classroom and online formats. She received her Ph.D. in Administrative and Engineering Systems from Union College and an M.S. in statistics, a B.A. in mathematics, and a B.S. in education, all from the University of Vermont. Jane is a certified Six Sigma Master Black Belt. Shirley Shmerling is a full-time faculty of the Isenberg School of Management at the University of Massachusetts. She teaches Operations and Information Management courses, has several publications in journals such as Physician Leadership Journal and is a board member at the American College of Healthcare Trustees. Shirley holds a B.Sc. (Computer Science) and M.Sc. (Operations Research) from the Israel Institute of Technology and a Ph.D. in Management Science from the University of Massachusetts.

저자(글) Cecilia Martinez