Lifescripts

Stephen M. Pollan , Mark Levine 지음

Wiley 2019년 04월 02일 출간

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책소개

Expertly navigate any workplace conversation and come out on top When confronted with difficult situations in the workplace, many people are at a loss for words. That’s why New York Times bestselling authors Stephen M. Pollan and Mark Levine created Lifescripts: What to Say to Get What You Want in Life's Toughest Situations. Using two-color flowcharts, Lifescripts maps out 171 difficult conversations, guiding you through discussion openers and effective responses reach the desired result. This completely revised and updated edition includes nearly 50 new business-focused scripts covering everything from apologizing for a misdirected email to requesting better meeting manners. Inside, you’ll find scripts to fit any situation you’re confronting at work. Use the signature Lifescripts visual flowcharts to work your way through exactly how the conversation should go. Be it boosting employee morale or getting the raise you deserve, when the time comes, you’ll be prepared not only with the right words and phrases, but with the confidence you need to get what you want. Work your way through conversation scripts for terminations, performance reviews, negotiating job offers, asking for raises, and much more Learn a unique set of icebreakers, pitches, questions, answers, and defenses for each difficult conversation Easily develop a winning conversational strategy using the signature visual flowcharts unique to Lifescripts Get strategic tips on attitude, timing, preparation, and behavior to help make any conversation a success This revised Third Edition of Lifescripts is here to help employees and managers communicate even more clearly and effectively. Whatever the situation, Lifescripts provides a road map to navigate the most perplexing, problematic dialogues for success.

목차

Acknowledgments xiii Introduction xv Part I: Lifescripts for Dealing with Supervisors 1. Meeting Your New Supervisor 3 2. Asking Your Supervisor for a Raise Outside of the Annual Review Process 7 3. Having Your Pay Cut 11 4. Asking Your Supervisor for a Salary Advance 15 5. Asking Your Supervisor for a Promotion 19 6. Asking Your Supervisor for Help with Your Workload 23 7. Asking Your Supervisor to Be Involved in Projects That Provide Greater Exposure 27 8. Asking Your Supervisor for Time to Shadow in Other Departments 31 9. Asking Your Supervisor for More Responsibilities 35 10. Your Responsibilities Are Increased, but Not Your Pay 39 11. Turning Down an Assignment 43 12. Asking Your Supervisor for Relief from a Project 49 13. Asking Your Supervisor for a Deadline Extension 53 14. Asking Your Supervisor for a Transfer 57 15. Asking Your Supervisor for More Staff 63 16. Your Staff Is Cut 67 17. Asking Your Supervisor for a Budget Increase 71 18. Your Budget Is Cut 75 19. Going over Your Supervisor’s Head 79 20. Asking Your Supervisor If You Can Work from Home 83 21. Asking Your Supervisor for a Schedule Adjustment to Accommodate School 87 22. Asking Your Supervisor for Clearer Directions 91 23. Asking Your Supervisor to Stop Micromanaging 95 24. Breaking Bad News to Your Supervisor 99 25. Explaining Rapid Staff Turnover to Your Supervisor 103 26. Warning Your Supervisor of a Potential Client or Customer Problem 107 27. Warning Your Supervisor of a Potential Vendor or Supplier Problem 111 28. Apologizing for a Misdirected Email to Your Supervisor 115 29. Defending an Expense Report to Your Supervisor 119 30. Defending Your Own Performance from Criticism 123 31. Putting an End to Verbal Abuse from Your Supervisor 127 32. Pu

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저자(글) Stephen M. Pollan

STEPHEN M. POLLAN was a successful practicing attorney for over forty years. He offered pragmatic career, financial, business, and legal advice to individuals and businesses. Pollan was CNBC's on-air personal finance expert for five years. MARK LEVINE lives with his wife and his Newfoundland Moses in Ithaca, New York. POLLAN and LEVINE have coauthored many books on business and personal finance, including Die Broke.??

저자(글) Mark Levine