The Employee Experience Advantage

Jacob Morgan , Marshall Goldsmith 지음

Wiley 2017년 03월 01일 출간

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Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organization

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Acknowledgements We all care about experience (Introduction) Part I: The evolution of employee experience Chapter 1: Utility Productivity Engagement Employee Experience Chapter 2: Research on employee experience A note about the research sponsors Chapter 3: Employee Experience Drivers Poor success with engagement Engagement measures downwards Engagement has become the new annual review Engagement tends to look at the effect but not the cause Engagement surveys are exhaustingly long Engagement acts as an adrenaline shot The War for Talent Skills gap and talent shortage Changing demographics Changing face of talent competition Psychology (and sociology) Business turbulence Technology The alternative work arrangements, the gig economy, and employee tenure People analytics Transparency Part II The Reason for Being and the Three Employee Experience Environments Chapter 4: Reason for Being Statements from leading organizations The Three Employee Experience Environments Chapter 5: The Physical Environment Chooses to Bring in Friends or Visitors What this measures What you can do Offers Flexibility What this measures What you can do Organization’s Values are Reflected What this measures What you can do Leverage Multiple Workspace Options What this measures What you can do Chapter 6: The technological environment Availability to Everyone What this measures What you can do Consumer Grade Technology What this measures What you can do Employee Needs vs Business Requirements What this measures What you can do Chapter 7: The cultural environment <

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저자(글) Jacob Morgan

JACOB MORGAN is a best-selling author, keynote speaker, futurist, and co-founder of The Future of Work Community, a brand council of the world's leading organizations exploring how the workplace is changing. A highly sought after expert worldwide, he is regularly featured in media publications such as Forbes, Inc., The Wall Street Journal, and many others. He has a regular podcast show on iTunes and a weekly show on Youtube where he shares inspiring and motivational videos on the future of work. He is the bestselling author of The Future of Work and The Collaborative Organization. Jacob lives in Alameda, California with his wife, daughter, and two dogs. To learn more about Jacob and get access to his content visit: TheFutureOrganization.com or email him: [e-mail]

저자(글) Marshall Goldsmith