Internet, Phone, Mail, and Mixed-Mode Surveys

Don A. Dillman 지음

Wiley 2014년 08월 06일 출간

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The classic survey design reference, updated for the digital ageFor over two decades, Dillman's classic text on survey design has aided both students and professionals in effectively planning and conducting mail, telephone, and, more recently, Internet surveys. The new edition is thoroughly updated and revised, and covers all aspects of survey research. It features expanded coverage of mobile phones, tablets, and the use of do-it-yourself surveys, and Dillman's unique Tailored Design Method is also thoroughly explained. This invaluable resource is crucial for any researcher seeking to increase response rates and obtain high-quality feedback from survey questions. Consistent with current emphasis on the visual and aural, the new edition is complemented by copious examples within the text and accompanying website.This heavily revised Fourth Edition includes:Strategies and tactics for determining the needs of a given survey, how to design it, and how to effectively administer itHow and when to use mail, telephone, and Internet surveys to maximum advantageProven techniques to increase response ratesGuidance on how to obtain high-quality feedback from mail, electronic, and other self-administered surveysDirection on how to construct effective questionnaires, including considerations of layoutThe effects of sponsorship on the response rates of surveysUse of capabilities provided by newly mass-used media: interactivity, presentation of aural and visual stimuli.The Fourth Edition reintroduces the telephone-including coordinating land and mobile.Grounded in the best research, the book offers practical how-to guidelines and detailed examples for practitioners and students alike.

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PrefaceChapter 1: Sample surveys in our electronic worldFour cornerstones of quality surveysWhat is different about surveying in the 2010s?Why emphasize mixed-mode data collection?What is tailored design and why it is needed?ConclusionChapter 2: Reducing people&'s reluctance to respond to surveysExample of a survey with a high response rateUsing social exchange concepts to motivate potential respondentsPutting the parts together: some guidelines for applying social exchangeMixed-mode designs provide new opportunities for applying social exchangeReturning to the WSU doctoral student experience survey: Why it obtained such a high response rateConclusionList of guidelinesChapter 3: Covering the population and selecting who to surveyEssential definitions and their useCurrent coverage and access considerationsCommon sampling frames and assessing how well they cover the populationProbability samplingPost-survey adjustments and calculating sampling errorNonprobability samplingConclusionChapter 4: The fundamentals of writing questionsIssues to consider when starting to craft survey questionsThe anatomy of a survey question and types of question formatsGuidelines for choosing words and forming questionsConclusionList of guidelinesChapter 5: How to write open and closed ended questionsGuidelines for writing open-ended questionsGeneral guidelines for writing all types of closed-ended questionsGuidelines for nominal closed-ended questionsGuidelines for ordinal closed-ended questionsConclusionList of guidelinesChapter 6: Aural versus visual design of questions and questionnairesThe importance of visual design in self-administered surveysVisual design concepts and their

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저자(글) Don A. Dillman

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Don A. Dillman, Ph.D. is highly regarded throughout the world for his research on improving survey methods. He is Regents Professor, in the Department of Sociology and the Social and Economic Sciences Research Center at Washington State University. He was the first to serve as the Senior Survey Methodologist in the U.S. Census Bureau, 1991-1995, and received the Roger Herriot Award for Innovation in Federal Statistics from the American Statistical Association and the Washington Statistical Society in 2000. He received the American Association for Public Opinion Research award in 2004 for exceptionally distinguished service to the profession.Jolene D. Smyth, Ph.D. is an assistant professor in the Survey Research and Methodology Program and the Department of Sociology and is the Director of the Bureau of Social Research at the University of Nebraska-Lincoln. Her primary research interests include survey measurement and nonresponse. Her current research focuses on literacy in self-administered surveys, mixed-mode designs, and the use of paradata and other diagnostic methods to inform the design of computer assisted telephone interviews.Leah Melani Christian, Ph.D., is a Senior Researcher at the Pew Research Center, where her work focuses on survey research methodology and public opinion. Her primary survey research interests include questionnaire design for single and mixed-mode surveys, coverage and nonresponse in telephone surveys, and the impact of web and digital technologies on survey research.