Total Facility Management

Brian Atkin 지음

Wiley-Blackwell 2014년 12월 17일 출간

작품소개

책소개

The importance of effective facility management in enabling organizations to function efficiently is widely recognized. The fourth edition of Total Facility Management offers a comprehensive treatment of what facility management means to owners, operators, tenants, facility managers and professional advisors, as well as containing advice on how facilities can be better managed from a number of perspectives. It consolidates current best practice, defines and develops emergent areas and offers a pathway for the future development of facility management.The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation's business objectives are emphasised.Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.

목차

Preface to the Fourth Edition xAbbreviations xiiIntroduction 1The organization 1The customer as end-user 1Principles, process and procedures 21 Fundamentals 3Key issues 3Introduction 4Background 4Key concepts 8Other concepts 13Key roles, responsibilities and accountabilities 15Core competence in facility management 16Conclusions 17Checklist 182 Facility planning 19Key issues 19Introduction 20Real estate management 21The own, lease or rent decision 21The totally serviced workplace 22Space management 23Space utilization and efficiency 24Design and facility management briefing 26The feasibility study 34Design development 35Stakeholders 36Risks and opportunities 39Conclusions 39Checklist 403 Facility management strategy 42Key issues 42Introduction 43The business context 44Business drivers and constraints 45Organizational management levels 46Cross-cultural management 47Strategy formulation 48Strategic analysis 50Solution development 53Strategy implementation 55Conclusions 57Checklist 574 Human resources management 59Key issues 59Introduction 60Personnel management 60Conclusions 66Checklist 665 Workplace productivity 68Key issues 68Introduction 69Measuring productivity 69Sick building syndrome 76Design issues 77Unconventional working arrangements 78Conclusions 83Checklist 836 Health, safety and security 85Key issues 85Introduction 86Health, safety and security policy 87Zero accidents 88Occupational health and safety 88Compliance 89Hazard and risk assessment 92Security

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저자(글) Brian Atkin

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Brian Atkin PhD, MPhil, BSc, FRICS, FCIOBBrian Atkin is a Director of The Facilities Society, a not-for-profit body dedicated to interdisciplinary and cross-sector academic enterprise to support the needs of the UK research community, government, businesses and the public interest. His experience and achievements span the disciplines of project management, construction management and facility management. As a member of British Standards Institution's FM Advisory Group and FM Technical Committee, he is well-placed to advise on current best practices and emerging trends in facility management. He has served on other advisory groups and steering committees covering standards, innovation, competitiveness and information technology (including BIM), and is actively involved in learning and business development for major corporations. Over the years, Brian Atkin has been appointed to professorships in the UK (University of Reading), Sweden (Lund University and The Royal Institute of Technology) and Australia (Queensland University of Technology).Adrian Brooks BSc (Hons) MBA MRICSAdrian is a Director of GVA Acuity Limited, a management organisation focused on the delivery of a broad range of services for property owners and corporate occupiers. Adrian is responsible for operations including both facility management and facility consulting, having held board positions in other property and facilities management businesses previously. Adrian is the Chairman of the FM Advisory Committee and a member of the Construction Built Environment Sector Policy and Strategy Committee for the British Standards Institution. He continues to provide strategic advice to Blue chip organisations internationally and is a regular speaker on best practice techniques and facilities issues.