Benefits Management

John Ward 지음

Wiley 2012년 07월 18일 출간

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The second edition of Benefits Management has been updated with current examples, further insights from experience and recent research. It shows how the enduring challenges achieving business value from information systems and technology projects can be addressed successfully. The approach, which is synthesized from best practices, sound theories and proven techniques from a range of management disciplines, is exemplified from the authors' extensive experience of working with a wide range of organizations. The book includes examples from a wide variety of projects including non-IT projects. The book is written in an accessible style, ideal for practicing managers, and includes check lists and templates for using the processes, tools and techniques and real-life case studies of their application and impacts.The book now also includes:International survey results that reinforce the importance of the topic, the key management issues and evidence of how the more successful organizations' practices are closely aligned with those described in the book.A Benefits Management Maturity diagnostic which enables organizations to understand the reasons for their current investment success levels and then how to increase them.Discussion of the role and contribution Project Management Offices (PMOs): how they can improve the delivery of value IT projects.Further practical advice and guidance on Program and Portfolio Management, including findings from the authors' recent research in several large organizations.

목차

About the authors xiPreface xiii1 The challenges of IS/IT projects 1Dissatisfaction with current approaches to benefits delivery 4The need for a fresh approach: benefits management 8Benefits delivery 9A focus on value 10A business case linked to organizational strategy 11The importance of change management 12Commitment from business managers 13IS/IT sufficient to do the job 13Involvement of stakeholders 14Educated in the use of technology 15Post-implementation benefits review 16The importance of a common language 17Summary 192 Understanding the strategic context 21The external and internal perspectives of business strategy: the competitive forces and resource-based views 22Resources, competences and capabilities 23Ends, ways and means 26PEST analysis 28Industry attractiveness and competitive forces analysis 28External value chain analysis 34Internal value chain analysis 37Alternative internal value chain configurations 40Balancing the external and internal contexts: the dimensions of competence 44Linking business, IS and IT strategies 47Managing the portfolio of IS/IT investments 49Organizational information competences 56Summary 593 The foundations of benefits management 61The gaps in existing methods and the implications 62The origins of the benefits management approach and process 67An overview of the benefits management process 68Step 1: Identifying and structuring the benefits 69Step 2: Planning benefits realization 73Step 3: Executing the benefits plan 75Step 4: Reviewing and evaluating the results 78Step 5: Establishing the potential for further benefits 79What is different about this approach? 80Summary 834 Establishing the why, what and how 85

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저자(글) John Ward

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John Ward is Emeritus Professor at Cranfield University, School of Management. He was previously Professor of Strategic Information Systems and Director of the Information Systems Research Centre. Prior to joining Cranfield, he worked in industry for 15 years and continues to be a consultant to a number of major organizations. As well as publishing many papers and articles, he is co-author of the book Strategic Planning for Information Systems. He is a Fellow of the Chartered Institute of Management Accountants and has served two terms as President of the UK Academy for Information Systems.Elizabeth Daniel is Professor of Information Management and Associate Dean of Research and Scholarship at the Open University Business School (OUBS). Prior to joining OUBS in 2005, she worked in the IS Research Centre at Cranfield School of Management. Elizabeth's research has addressed a number of areas including benefits management and IS in marketing and supply chains. Recent work has included studies of home-based online businesses and the uses of consumer and employee data. She has published many papers in leading academic journals and a number of management reports.

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