The Secrets of Facilitation

Michael Wilkinson 지음

Jossey-Bass 2012년 08월 28일 출간

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The revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson#39;s proven SMART (Structured Meeting And Relating Techniques) approach, The Secrets of Facilitation can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other professional and personal situations.This expanded edition includes new chapters on facilitating virtual meetings, cross#45;cultural teams, and large groups and conferences. It also provides a series of strategies for engaging teams, additional information about making meetings more productive, and further guidance on preventing dysfunctional behavior. In addition, the book contains a wealth of fresh case studies and an ancillary website with must#45;have tools and techniques for both the beginner and the seasoned facilitator.Praise for the First Edition of The Secrets of Facilitation#34;One of the single most powerful processes is the ability to successfully lead a group to an impactful, actionable outcome. In The Secrets of Facilitation, beginning and experienced facilitators alike will find tools to take their results to the next level.#34;#151;Jim Canfield, chief learning officer, TEC International#34;This book shares #39;The Secrets#39; that have been the basis of my facilitation practice for over a decade.#34;#151;Kerri McBride, past chair, International Association of Facilitators#34;In my career, I#39;ve seen many, many facilitators. Michael Wilkinson is the best. #39;The Secrets#39; explain why.#34;#151;Len Roberts, CEO, RadioShack#34;We have trained over 100 leaders and business analysts in #39;The Secrets.#39; Great facilitation works.#34;amp

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INTRODUCTION TO THE SECOND EDITION xviiWhat&'s New in the Second Edition? xviiiCase Study: The Secrets in Action&m-How Two Practitioners Have Put the Secrets to Work xxINTRODUCTION: A POWERFUL SECRET xxiiiCase Study: Learning the Powerful Secret xxiiiSecret #1&m-The Fundamental Secret of Facilitation xxivCase Study: The Sanitation Workers xxivLearning to Apply the Fundamental Secret xxviThe Principles of SMART Facilitation xxviiiMore Ways to Apply the Secret xxxixWhat This Book Will Do for You xxxixWhere to Start xlI. WHAT IS THE ROLE OF A FACILITATOR? 1Questions Answered in This Chapter 1Case Study: The Facilitator&'s Role in Civic Leadership Groups 1Sample Scenarios: Group Solutions Needed 3When Is Facilitation Appropriate? 4Secret #2&m-The Secret of When to Use Facilitation 5Definition: What Is a Facilitated Session? 5What Are the Responsibilities of a Facilitator? 6The Soul of a Facilitator 7When Is Facilitation Not Appropriate? 8Facilitation: Where Is the Industry Today? 10What&'s Next for Facilitation? 11Applying the Secrets to Gain Buy-In to a Strategic Plan 13Facilitator&'s Checklist for Understanding Facilitation and the Roles of a Facilitator 14Exercise Your Skills 15II. THE SECRETS TO QUESTIONING: DESIGN YOUR QUESTIONS TO GET BETTER ANSWERS 17Questions Answered in This Chapter 17Case Study: Starting Questions 17The Starting Question 18Secret #3&m-The Secret of the Starting Question 20Case Study: The Starting Question to Engage the VP&'s Number Two 26The Reacting Questions 27Secret #4&m-The Secret to Guiding a Group 28Floating an Idea 29Secret #5&m-The Secret to Influencing Idea Ownership 30Applying the Questioning Techniques 32A

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저자(글) Michael Wilkinson

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Michael Wilkinson is founder and managing director for Leadership Strategies#150; The Facilitation Company, which specializes in facilitation training and in providing facilitators to lead executive retreats and task forces. He was named Facilitator of the Year by the Southeast Association of Facilitators in 2003 and is author of four books.