The Decision to Trust

Robert F. Hurley 지음

Jossey-Bass 2011년 09월 13일 출간

작품소개

책소개

A proven model to create high-performing, high-trust organizationsGlobally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent. In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees.Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the otherFilled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and ZapposReveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizationsCovering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.

목차

Introduction 11 The Decision to Trust 72 The Decision to Trust Model 253 How We Differ in Trusting 414 Situational Factors in the Building of Trust 515 Tools for Diagnosing, Building, and Repairing Trust 736 Trust in Leadership and Management 917 Trust in Organizations 1138 Building Trust Within Teams 1399 Building Trust Across Groups and National Cultures 15910 Hope for the Future of Trust 189Appendix A&-Research on the Antecedents to Trust 199Appendix B&-Trust Diagnosis Worksheet 203Appendix C&-Trust Interventions 205Appendix D&-Systemic Trust Interventions 209Notes 211Acknowledgments 231About the Author 235Index 237

출판사 서평

“Robert Hurley's remarkable book, The Decision to Trust, provides brilliant, original insights on how leaders build trust in themselves and in their organizations. In leadership today, nothing is more important than regaining the trust we have lost in recent years. Trust is the essential ingredient to building authentic organizations that sustain peak performance.”&m-Bill George, professor, Harvard Business School; former chair CEO, Medtronic; and author, True North“The Decision to Trust presents a comprehensive and engaging analysis on the elements of trust. Dr. Hurley's framework ranges from heightening personal awareness to extending organizational effectiveness and is extremely relevant for organizations and teams that endeavor to maximize their brand capital across our interconnected world.”&m-James S. Turley, chairman and CEO, Ernst Young“Credibility is the foundation of leadership, and trust is the most important factor in determining whether or not you have it. That makes The Decision to Trust a very timely must-read for every leader. Robert Hurley offers compelling data, real-world examples, and practical advice on how we can more intelligently and compassionately build trust between individuals and across groups and organizations. He also offers hope. While the challenges are great, The Decision to Trust is a book that will better equip you to successfully meet them.”&m-Jim Kouzes, coauthor, The Leadership Challenge and Credibility, and The Dean's Executive Fellow of Leadership, Leavey School of Business, Santa Clara University“The Decision to Trust is essential for all leaders looking to build better organizations and to take their companies to the next level. With a robust and comprehensive model for building trust, this book provides the tools you need to make your team extraord

작가정보

저자(글) Robert F. Hurley

저자 :

저자 :

저자 :

저자 :

저자 :
저자 :
저자 :
Robert F. Hurley is a professor at Fordham University and president of Hurley Associates,a consulting firm that uses behavioral science to enhance individual and organizational effectiveness. He is also a core faculty member in the High Impact Leadership program for executives at Columbia Business School. His work has appeared in the Harvard Business Review and the California Management Review, among other publications. He is based in New York City and Ridgefield, CT.For more information, please visit www.DrBobHurley.com