TouchPoints

Douglas Conant 지음

Jossey-Bass 2011년 04월 12일 출간

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A fresh, effective, and enduring way to lead-starting with your next interactionMost leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these-and every point of contact with other people-are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop quot;TouchPointquot; mastery by focusing on three essential components: head, heart, and hands.TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy-one magical moment at a time.

목차

Editor's Note xviiForeword xxiPreface xxv1 THE POWER OF TOUCHPOINTS: THE ACTION IS IN THE INTERACTION 12 THE COMMITMENT TO MASTERY: THE CHOICE IS YOURS 253 USE YOUR HEAD: THE COMMITMENT TO INQUIRY 474 USE YOUR HEART: THE COMMITMENT TO REFLECTION 735 USE YOUR HANDS: THE COMMITMENT TO PRACTICE 956 MASTERING THE TOUCH: HOW CAN I HELP? 123CODA 149Recommended Reading 151Acknowledgments 153About the Authors 157Index 161

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저자(글) Douglas Conant

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Douglas Conant is president and CEO of Campbell Soup Company. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement, improving its financial profile, enhancing its diversity and inclusion practices and raising its corporate social responsibility profile. Previously Conant held management positions at Kraft and General Mills, and was president of the Nabisco Foods Company.Mette Norgaard is an expert on strategic leadership and learning. She advises executive teams around the world on how to create distinct learning solutions that advance their companies' strategies. She has worked with senior-level leaders from Microsoft, Procter Gamble, GE Capital, Nucor Corp., Est#233;e Lauder, Harley-Davidson, the U.S. Navy, and Pfizer. Previously Norgaard was a consultant for FranklinCovey Co.