Project Manager's Spotlight on Change Management

Claudia M. Baca 지음

Jossey-Bass 2010년 09월 17일 출간

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Clear-Cut Ways to Manage Inevitable Project ChangesIf you're a typical project manager, you're probably aware of the importance of change management but may not have the time or expertise to develop a full-blown plan. Here's a quick and practical guide to applying the disciplines of proven change management practices without the rigor of complex processes.Part of the Project Manager's Spotlight series from Harbor Light Press, this straightforward book offers solutions to real-life project change scenarios. Author Claudia Baca highlights critical components of change control and equips you with tools, techniques, checklists, and templates you can put to use immediately. By following a realistic case study from start to finish, you'll see how a project manager deals with each concept. Ultimately, this book will help you establish effective guidelines for dealing with change and provide you the flexibility to minimize disruptions and derailments.Project Manager's Spotlight on Change Management teaches you how to:Define roles and responsibilities of the change management teamBuild a process flow one step at a timeDesign your own change management systemProcess exceptions and escalationsCreate the necessary documentation

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Foreword ixAcknowledgments xIntroduction xiChapter 1: Managing Project Change 1Change Management Defined 1Why Bother with Change Management? 2Let's Set Some Context 4Case Study 10Chapter 2: Setting Up for Success 15The Roles of Change Management 15What Do We Control? 21Timing Is Everything 23Case Study 28Chapter 3: The Process of Change Management 33Designing Your System 33A Few More "To Dos" 40Case Study 43Chapter 4: The Output of Change Management 47Now What? 47Yes, the Triple Constraints Are Impacted 49The Board Denies the Change 51The Board Approves the Change 52The Triple Constraints Are Not Impacted 54The Project Manager Denies the Change Request 56The Project Manager Approves the Change Request 57Process Review 59Exceptions 62Escalations 63Case Study 65Chapter 5: The Incremental Effect 71The Theory of Disruptions 72The Theory of Timing 81The Theory of Estimating Change Requests 83Case Study 85Chapter 6: Change Tracking 89Documenting a Change Request 89Logistics 98Making a Change Request Log 100Finishing Up 103Case Study 105Appendix A: Nine Knowledge Areas Refresher 111Appendix B: Change Management Templates. 123Appendix C: Calculating the Critical Path 129Glossary 135Index 141

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저자(글) Claudia M. Baca

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Claudia Baca, PMP, is co-author of the PMP Workbook and has tech edited several Sybex PMP books. Claudia is VP of Professional Services at QuantumPM Consulting and is a PM instructor at Colorado State University.