Performance-Based Management

Judith Hale 지음

Pfeiffer 2003년 10월 27일 출간

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Everyday first-line managers and supervisors struggle with deficiencies and inequities in their organization, their leadership, and their people. Performance-Based Management recognizes that deficiencies exist and focuses on those things that first-line managers and supervisors can do to be more effective. It helps managers not only understand what people require to be effective in the workplace, it provides them with tools to assess organizational factors, identify barriers to performance, and convene and direct the appropriate resources to improve workplace performance.Written by Judith Hale-author of the best-selling Performance Consultant's Fieldbook-Performance-Based Management comprehensively addresses the role ofPerformance and ManagementInformation, Communication, and Performance Support SystemsMeasures and FeedbackRewards and ConsequencesPerformance Support Tools and ResourcesInternal and External ConsultantsPower and PoliticsMessage and Image Management

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List of Figures ixCD-ROM Contents xiPreface xiiiIntroduction 1Chapter 1 How Leaders Set the Direction 9Performance Improvement 10 Common Missteps 10 Leadership 11 Goals, Objectives, and Outcomes 13 Messages and Direction 21 Consistency 21 Off the Cuff 24 Tips 30 Summary 31 Where to Learn More 32 Notes 32Chapter 2 How to Provide Direction 35Performance Improvement 35 Common Missteps 36 Governance 37 Endorsement and Legitimacy 42 Operational Protocols 43 Tools and Techniques 44 Tips 54 Notes 55Chapter 3 How to Set Expectations 57Performance Improvement 58 Common Missteps 58 What Sets Expectations 59 Where to Find Measures 63 What to Measure 65 Jobs and Measures 67 What to Use for Comparison 74 Tips 74 Summary 75 Where to Learn More 75 Note 75Chapter 4 How to Identify Behaviors That Lead to Performance 77Performance Improvement 77 Common Missteps 78 Competencies and Competency Statements 78 Using Competencies to Select People 83 Tips 86 Summary 86 Where to Learn More 87 Note 87Chapter 5 How to Use Orientations and Training Effectively 117Performance Improvement 117Common Missteps 117Orientation 118 Readiness Check 119 Training 122 Tips 130 Summary 130 Where to Learn More 130Chapter 6 How to Use Job Aids to Support Performance 133Performance Improvement 133 Common Missteps 134 Job Aids or Quick Reference Guides 134 Standards, Work Rules, and Procedures 145 Tips 152 Summary 152 Where to Learn More 152 Notes 152Chapter 7 How to Make Giving Feedback Less Painful 155Performance Improvement 155 Common Missteps 156 Performance Pr

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저자(글) Judith Hale

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Judith Hale, Ph.D., is president of the consulting firm, Hale Associates. Their services include consultation on alignment, assessment, certification, evaluation, and integration of performance improvement systems, performance management and strategic planning. She is also the author of The Performance Consultant's Fieldbook, Performance-Based Certification, and Performance-Based Evaluation all from Pfeiffer.