Performance Management

Gary Cokins 지음

Wiley 2009년 03월 17일 출간

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Praise for Praise for Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analyticsquot;A highly accessible collection of essays on contemporary thinking in performance management. Readers will get excellent overviews on the Balanced Scorecard, strategy maps, incentives, management accounting, activity-based costing, customer lifetime value, and sustainable shareholder value creation.quot;-Robert S. Kaplan, Harvard Business School; coauthor of The Balanced Scorecard: Translating Strategy into Action, The Execution Premium, and many other booksquot;Gary Cokins demonstrates in this book that performance management is not a mysterious black art, but a structured, process-oriented discipline. If you want your performance management system to be a smoothly running analytical machine, read and apply the ideas in this book-it's all you need.quot;-Thomas H. Davenport, President's Distinguished Professor of Information Technology and Management, Babson College; coauthor of Competing on Analytics: The New Science of Winningquot;Drawing on a deep reservoir of knowledge and experience gained from hundreds of customer engagements around the world, Gary Cokins offers an authoritative examination of the major dimensions of performance management. Cokins not only paints a rich and textured view of the major principles and concepts driving performance management implementations, he offers a nuanced look at the important subtleties that can spell the difference between success and failure. This is an informative and enjoyable text to read!quot;-Wayne Eckerson, Director of Research, The Data Warehouse Institute (TDWI); author of Performance Dashboards: Measuring, Monitoring, and Managing Your Businessquot;[In this] very insightful book, the view of an integrated performance management framework with a goal to link various operational activities with business strategy is an excellen

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About the Author.Preface.PART ONE: INTRODUCTION.1 Rules for Ensuring Poor Performance.2 Performance Management: Myth or Reality?3 What Will Be the Next New Management Breakthrough?4 The Future: Enterprise Risk-Based Performance Management.PART TWO: PERFORMANCE MANAGEMENT OVERVIEW.5 Why the High Interest in Performance Management Now?6 Human Capital and Workforce Management: Art or Science?7 Tipping Point for Performance Management.8 An Interview with a CEO You Might Want to Work For.9 Does &-&-A Word to the Wise&-&- Mean Ignore the Dummies?PART THREE: PERFORMANCE MANAGEMENT SUPPORTS BUSINESS INTELLIGENCE AND DECISION MAKING.10 How Do Business Intelligence and Performance Management Fit Together?11 CEO&-s Targeted Financial Return: A Goal or a Wish?PART FOUR: IMPLEMENTING PERFORMANCE MANAGEMENT.12 First Barrier to Performance Management: How Do We Get Started?13 Where Do You Begin Implementing Performance Management?14 The Many Rooms of the Organization Mansion.15 Accountability and Incentives for Rewards: How Disconnected Are They?16 Why Do You Have to Be a Sociologist to Implement Performance Management?PART FIVE: STRATEGY MAPS, THE BALANCED SCORECARD, AND DASHBOARDS.17 The Promise and Perils of the Balanced Scorecard.18 How Are Balanced Scorecards and Dashboards Different?19 When Performance Management Becomes Surgery.PART SIX: FINANCIAL PERFORMANCE MANAGEMENT.20 Do Accountants Lead or Mislead?21 Confusion with Managerial Accounting.22 What Is Broken about Budgeting?23 Put Your Money Where Your Strategy Is.PART SEVEN: CUSTOMER VALUE MANAGEMENT.24 From Working for the Boss to Working for the Customer.25 How Profitable to Us Is Each Customer Today&-and Tomorrow?26 Optimizing Customer Lifetime Economic Value.PART EIGHT: PERFORMANCE MANAGEMENT AND SHAREHOLDER WEALTH CREATION.27 Can Pe

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저자(글) Gary Cokins

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Gary Cokins is Global Product Marketing Manager for Performance Management at SAS, the world's leader in business analytics, data management and performance management software. An internationally recognized expert, speaker, and author on advanced cost management and performance improvement systems, he works closely with SAS customers, partners, industry analysts, and internal stakeholders to ensure that SAS continues to deliver high-value solutions to the market that meet the needs of customers worldwide.