Moderating Usability Tests Principles and Practices for Interacting

Joseph S. Dumas , Beth A. Loring 지음

elsevier 2008년 04월 09일 출간

작품소개

책소개

Many aspects of usability testing have been thoroughly studied and documented. This isn？？t true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from which new moderators can learn how to interact.Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --for moderating successful usability tests.To help usability professionals, students, and novices understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary from a panel of testing experts on why certain techniques succeed or fail. The videos are accessible from the publisher？？s companion web site.？？Presents the ten ？？golden rules？ that maximize every session？？s value？？Offers targeted advice on how to maintain objectivity ？？Discusses the ethical considerations that apply in all usability testing？？Explains how to reduce the stress that participants often feel？？Considers the special requirements of remote usability testing？？Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher？？s companion web site

목차

Chapter 1: Introduction Introduction to the problemGoals of the book and videosA brief history of usability testing practicePart I: The rules of interactionChapter 2: Your roles as administratorThe gracious hostThe objective observerThe tradeoffs between themChapter 3: The Golden Rules - Part 1: the Five Core Rules1. The goals of the test and your relationship with developers determine why and when to interact2. Respect the participants? rights3. You have a responsibility to future users4. The participants are the experts; you are in charge5. Being ?real? is being professionalChapter 4: The Golden Rules - Part 2: Five Additional Rules6. Let the participants speak7. Your intuition can hurt and help you8. Be unbiased9. Don't give away information inadvertently10. Watch yourself to keep sharpPart II: Moderating the test sessionChapter 5: First contact ? Setting the tone Pre-test instructionsInformed consentChapter 6: Interacting During the SessionKeeping the participant talking How much to interactProviding encouragement Dealing with stressDeciding when to give assistanceHow to move the participant alongChapter 7: Post-task activities What to do firstTaking advantage of their knowledgePresenting ratings and questionnaires Making a good last impressionPart III: Special topicsChapter 8: Interacting in a remote testing sessionPreparing for the sessionGetting the session startedInteracting when you can't see the participantChapter 9: In the Room vs. Out of the RoomAdvantages and disadvantages of being in the roomAdvantages and disadvantages of being out of the roomChapter 10: Summing UpWhere do we go from here?Advice for novice administrators

출판사 서평

Joe and Beth really know their stuff, and they？？ve put together a book that？？s enormously valuable for usability professionals and usability amateurs. Whether you？？ve conducted hundreds of tests or are about to try your first one, you owe it to yourself--and your team...and your test participants--to read this. - Steve Krug, author of Don？？t Make Me ThinkInteracting with participants in a calm and neutral manner may well be the most difficult part of doing usability testing. Now you no longer have to worry about how to do that. Just follow Dumas and Loring's wonderful, practical advice and you will be prepared not only for typical encounters, but also for the unusual and unexpected, for doing remote testing, and for working with special populations. Moderating Usability Tests is a great resource for anyone who interacts with usability test participants. - Janice (Ginny) Redish, President, Redish & Associates, Inc.Everyone talks about research methods, but the formal aspects of those methods only get you so far. The difference between getting a little data or a lot of data, only discovering problems or getting ideas about solutions, bias or validity, throw-away data versus generalizable insights, often depend on the soft skills, the ability to effectively moderate testing. In the past, you were expected to get these skills through apprenticeships or trial and error. Moderating Usability Tests: Principles for Interacting with Participants removes the mystery and provides practical advice on how to get the most out of research. It will be invaluable to students learning about usability testing for the first time, people newly charged with evaluating products, and even old hands looking to refine and improve their technique. - Arnold Lund, Director of User Experience, MicrosoftYou may not think that being a ？？Gracious Host？ is among your assignments in moderating a usability test, but you will learn why this and other roles with simil

작가정보

저자(글) Joseph S. Dumas

저자(글) Beth A. Loring