The Handbook for Quality Management, Second Edition A Complete Guide to Operational Excellence

Thomas Pyzdek , Paul A. Keller 지음

McGraw-Hill 2012년 12월 14일 출간

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책소개

The definitive guide to organizational excellence--completely updated

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.

Coverage includes:

Business-integrated quality systems

Organizational structures

The quality function

Approaches to quality

Customer-focused organizations

Integrated planning

Strategic planning

Understanding customer expectations and needs

Benchmarking

Organizational assessment

Process control

Quantifying process variation

Quality audits

Supply chain management

Continuous improvement

Effective change management

Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches

Management of human resources

Motivation theories and principles

Management styles

Resource requirements to manage the quality function



Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.

Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizatio

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저자(글) Thomas Pyzdek

저자(글) Paul A. Keller