Perfect Phrases for Managing People (EBOOK BUNDLE)

Meryl Runion 지음

McGraw-Hill 2011년 11월 18일 출간

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Build rapport, solve problems, and increase productivity with the PERFECT words for any interaction with employees

3 books in 1 eBook!

Good management begins and ends with good communication. Whether you oversee a company, department, team, or just a single employee, Perfect Phrases for Managing People provides the language you need to express your ideas, thoughts, and needs with absolute clarity??so things get done the right way, the first time around.

This 3-eBook set includes:

Perfect Phrases for Managers and Supervisors, Second Edition
Perfect Phrases for Managers and Supervisors has been completely revised to help you communicate in today??s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:

Setting a tone of mutual trust and respect

Dealing with difficult employees and delicate problems

Conducting interviews and performance reviews

Disciplining workers or terminating employment



Perfect Phrases for Leadership Development
Perfect Phrases for Leadership Development has hundreds of ready-to-use phrases for empowering others to take on leadership responsibilities, regardless of their specific position in the company. You??ll find all the right words and phrases you need for:

Boosting employees?? sense of autonomy

Redirecting efforts without stifling creativity

Encouraging decisiveness and resourcefulness

Igniting energy and enthusiasm



Perfect Phrases for Building Strong Teams
This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivatin

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Introduction: How Perfect Phrases Help You Manage More Effectively
The Challenge of the Accidental Manager
Why Perfect Phrases? The Importance of Managing Your Words
The Value of Scripting
How to Use This Book
Chapter 1. The Principles That Make PowerPhrases Perfect Phrases
The Rules of Responsible Communication
The Rules of Responsible Communication in Full
PowerPhrases: The Perfect Phrases to Use for Responsible Communication
Chapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role
Perfect Phrases to Address Former Peers Who Are Now Your Employees
Perfect Phrases to Address Friends Who Are Now Your Employees
Perfect Phrases to Address Employees Who Wanted the Promotion You Got
Perfect Phrases to Address the Acting Supervisor You Are Replacing
Perfect Phrases to Set the Tone
Perfect Phrases for Your Initial Employee Meetings
Perfect Phrases to Handle Questions You Can't Answer
Perfect Phrases to Establish Yourself with Your Boss
Perfect Phrases for Handling Employees Who Think They Are in Charge
Perfect Phrases to Introduce Hands-on Involvement
Perfect Phrases to Announce Changes Gracefully
Perfect Phrases to Handle Resistance to Change
Perfect Phrases to Support a Change You Don't Agree With
Chapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based Team
Perfect Phrases to Establish Mission
Perfect Phrases to Establish Vision
Perfect Phrases to Establish Values
Perfect Phrases to Make the Mission, Vision, and Values Real
Chapter 4. Perfect Phrases to Foster an Open Communication Culture
Perfect Phrases to Ensure That You Are Kept in the Loop
Perfect Phrases to Encourage Feedback
Perfect Phrases to Encourage Questions on Policies and Directives
Perfect Phrases to Get a Quiet Employee to Open Up
Perfect Phrases to Encourage Employ

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저자(글) Meryl Runion