The Six Sigma Way Team Fieldbook An Implementation Guide for Process Improvement Teams

Peter S. Pande , Robert P. Neuman , Roland R. Cavanagh 지음

McGraw-Hill 2001년 11월 04일 출간

작품소개

책소개

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma??measuring performance, improving quality and saving millions in the process.

The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma ??Black Belts?? and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level??just 3.4 defects per million; and much more.

* Includes dozens of data-gathering forms and Six Sigma tools and worksheets
* Describes key improvement methods in a concise ??how-to?? format with checklists and tips

목차

A Guide to the Sigma Team Fieldbook.

Part I: What A Six Sigma Project Team Needs To Know Before It Gets Started.

Chapter 1: A New Way to An Old Vision: The Six Sigma System.

Chapter 2: Bicycle Riding and the Art of Six Sigma Management.

Chapter 3: Six Secrets About Six Sigma Teams.

Chapter 4: Three Ways to Six Sigma: Strategies to Improve, Create, and Manage Processes.

Chapter 5: Get It Right the First Time! Selecting Winning Six Sigma Projects.

Part II: A Five-Step Guide to Leading A Six Sigma Project Team Through DMAIC (Define, Measure, Analyze, Improve, Control).

Chapter 6: Define the Opportunity: Identifying and Scoping Six Sigma Projects.

Chapter 7: None of Us is as Smart as All of Us: Leading the Six Sigma Team Through the Define State of the Project.

Chapter 8: "You Can't Measure What We Do!" Measuring Process Performance and Refining the Problem Statement.

Chapter 9: Storm Clouds Ahead: Guiding the Six Sigma Team in the Measurement Stage of the Project.

Chapter 10: "Call for Sherlock Holmes!" Analyzing Data and Investigating Causes.

Chapter 11: Normal Data and Team Norms: Guiding the Six Sigma Team Through the Analyze Stage of the Project.

Chapter 12: Improving the Process: Creating, Selecting, and Implementing Solutions.

Chapter 13: "At Last, We're a Team!" Guiding the Six Sigma Team Through the Improve Stage.

Chapter 14: Controlling the Improved Process.

Chapter 15: The Party's Over: Celebrating the Team's Success.

Chapter 16: How to Avoid Failure.

Conclusion: What Difference Did the Team Make?

Power Tool Worksheets.

Glossary of Six Sigma Team Terms.

작가정보

저자(글) Peter S. Pande

저자(글) Robert P. Neuman

저자(글) Roland R. Cavanagh